TERMS AND CONDITIONS
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Pay as you go editing

Client Commitments 
  • To provide requested information prior to commencement of editing time slot.  
  • To be available for your booking slot where needed.
Information errors/delays

Errors generated by the client inclusive of missing/wrong information and incorrect login details will not be rectified free of charge and will be chargable against your booking slot.

Errors generated by Jilly Mac Consultation will be rectified free of charge and will not be chargable against your booking slot.

Cancelations & Rebooking

If for any reason you need to cancel your booking slot please contact us or use the cancelation option on your confirmation email.  Additional contact information - click here

Booking slots canceled with less than 48hrs notice prior to the start time of the calendar slot are nonrefundable. Rebooking is chargable at the standard rate. 

Booking slots canceled with more than 48hrs notice prior to the start time of the calendar slot may be rebooked without any additional charge.  

Refunds 

Should an error in booking occur or we cannot support your needs - please inform us as early as possible.  For full refund details refer to T&Cs. basis. 

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Retainer Clients - editing

Client Commitments 
  • To provide requested information prior to support editing work.  
  • To be available for your booking slot where needed.
Keeping track of your hours

We share a live tracker just for your retainer works.  This is typically updated daily for you to see progress and your remaining allowance.

Information errors/delays

Delays or errors generated by the client will incur additional work that will be chargeable and deductible against your retainer hours.

Delays or errors generated by Jilly Mac Consultation will be rectified free of charge and will not be chargeable against your retainer hours.

Meeting Cancelations & Rebooking

If for any reason you need to cancel booking appointments please contact us or use the cancellation option on your confirmation email.  Additional contact information - click here

Booking slots canceled with less than 48hrs notice prior to the start time of the calendar slot are counted as part of your retainer hours. 

Booking slots canceled with more than 48hrs notice prior to the start time of the calendar slot may be rebooked without any additional charge counted on your retainer.  

Keeping track of your hours
Remaining hours 

If you have hours remaining at the end of the month we will notify you and these can be used for upto an additional two weeks.

Additional hours 

If you need additional hours you can purchase a additional block of time at the same rate.  Simply drop us a message to check availability and we will send you an invoice.  Invoice to be paid on receipt and prior o works carried out. 

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