TERMS AND CONDITIONS
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Pay as you go editing
Client Commitments
- To provide requested information prior to commencement of editing time slot.
- To be available for your booking slot where needed.
Information errors/delays
Errors generated by the client inclusive of missing/wrong information and incorrect login details will not be rectified free of charge and will be chargable against your booking slot.
Errors generated by Jilly Mac Consultation will be rectified free of charge and will not be chargable against your booking slot.
Cancelations & Rebooking
If for any reason you need to cancel your booking slot please contact us or use the cancelation option on your confirmation email. Additional contact information - click here
Booking slots canceled with less than 48hrs notice prior to the start time of the calendar slot are nonrefundable. Rebooking is chargable at the standard rate.
Booking slots canceled with more than 48hrs notice prior to the start time of the calendar slot may be rebooked without any additional charge.
Refunds
Should an error in booking occur or we cannot support your needs - please inform us as early as possible. For full refund details refer to T&Cs. basis.
Retainer Clients - editing
Client Commitments
- To provide requested information prior to support editing work.
- To be available for your booking slot where needed.
- To provide 30days notice of changes to retainer for cancellation or pausing of services.
Monthly Check in Meeting
- Included in your retainer is a complimentary 30min check in meeting to discuss your design requirements for the month ahead.
- If additional engagement time is required to discuss work this will be deductible from your retainer.
Booking Time
- This can be booked at your check in meeting or independently
- Our priority booking calendar is available to you to book - this link will be emailed to retainer clients
- If you need a longer time frame booking just ask us to assist.
Priority Booking Calendar
- As a retainer client you have priority booking that is not available to pay as you go clients
- You can access the calendar through our website login click here
- Once you login your priority and free check in meeting options are visible from our online booking page click here
Email Correspondence
- Emails will be responded to within 24hrs.
- For emergencies enter emergency in the subject of your email.
- For design enquiries you may be asked to book into the diary to ensure we can give appropriate focus and time to your needs.
Keeping track of your hours
We share a live tracker just for your retainer works. This is typically updated daily for you to see progress and your remaining allowance.
Information errors/delays
Delays or errors generated by the client will incur additional work that will be chargeable and deductible against your retainer hours.
Delays or errors generated by Jilly Mac Consultation will be rectified free of charge and will not be chargeable against your retainer hours.
Meeting Cancelations & Rebooking
If for any reason you need to cancel booking appointments please contact us or use the cancellation option on your confirmation email. Additional contact information - click here
Booking slots cancelled with less than 48hrs notice prior to the start time of the calendar slot are counted as part of your retainer hours.
Booking slots cancelled with more than 48hrs notice prior to the start time of the calendar slot may be rebooked without any additional charge counted on your retainer.
Keeping track of your hours
Remaining hours
If you have hours remaining at the end of the month we will notify you and these can be used for upto an additional two weeks.
Additional hours
If you need additional hours:
- Purchase additional time upfront - you can purchase a additional block of time at the same rate. Simply drop us a message to check availability and we will send you an invoice. Invoice to be paid on receipt and prior to works carried out.
- Pay afterwards - Receive an invoice following the hours used. This will be noted on your live timesheet and invoiced weekly for immediate payment. **Note this option is being discontinued as on November 2022.
Overdue Payments
Accounts that are unpaid need to be remedied at the earliest opportunity.
We will notify you that your account payment is overdrawn.
Failure to make payment after 21 days
- We may employ a debt collection agency to redeem the outstanding payment.
- Your website will be taken offline until payment is made. Note this will an administrative charge to reinstate your website online.
If you are struggling to make payment for whatever reason do get in touch and we will support you with a payment plan however please note this is at our discretion.
Business Website Care
This service is offered on a rolling 3month plan from date of commencement.
Client Commitments
- To provide 3months notice of cancellation or pausing of services. Notify gillian@jillymacconsulting.com
- If the instance of cancellation a £40 administration charge will apply. You will be sent a link to take ownership of your hosting -this is time sensitive please respond within 48hrs.
Your WordPress Backups
- Daily backups of your site will be created and stored for 7 days.
- If a error occurs on your website your backup copy may be used to remedy this on your behalf.
Email Correspondence
- Emails will be responded to within 48hrs on work days. to gillian@jillymacconsulting.com
Notification of Emergencies
- For emergencies raise a client support ticket click here or email us at gillian@jillymacconsulting.com and enter emergency in the subject of your email.
Website Emergencies
- Your business website hosting supports you in an emergency. Examples include if your site has a plugin error or incompatibility causing your site to be unavailable.
- Timeframe - in cases of your website being unavailable we aim to be on hand within 48 hours to update you and where possible remedy the issue arising.
- Limitation - for remedial works this will be to a maximum of 90 minutes and works thereafter will be chargeable at our standard hourly rate.
- For emergencies raise a client support ticket click here or email us at gillian@jillymacconsulting.com and enter emergency in the subject of your email.
Information errors/delays
Delays or errors generated by the client will incur additional work that will be chargeable and deductible against your retainer hours or payable prior to commencement of works.
Delays or errors generated by Jilly Mac Consultation will be rectified free of charge and will not be chargeable against your retainer hours.
Additional hours
If you need additional hours:
- Purchase additional time upfront - you can purchase an additional block of time at the same rate. Simply drop us a message to check availability and we will send you an invoice. Invoice to be paid on receipt and prior to works carried out.
Overdue Payments
Accounts that are unpaid need to be remedied at the earliest opportunity.
We will notify you that your account payment is overdrawn.
Failure to make payment after 21 days
- We may employ a debt collection agency to redeem the outstanding payment.
- Your website will be taken offline until payment is made. Note this will be an administrative charge of £40 to reinstate your website online.
If you are struggling to make payment for whatever reason do get in touch and we will support you with a payment plan however please note this is at our discretion.
Basic Website Care
This service is offered on a rolling 1month plan from date of commencement.
Client Commitments
- To provide 1months notice of cancellation or pausing of services. Notify gillian@jillymacconsulting.com
- If the instance of moving to self-hosting a £40 administration charge will apply. You will be sent a link to take ownership of your hosting -this is time sensitive please respond within 48hrs.
Your WordPress Backups
- Daily backups of your site will be created and stored for 7 days.
- If an error occurs on your website your backup copy may be used to remedy this on your behalf.
Email Correspondence
- Emails will be responded to within 48hrs on work days. to gillian@jillymacconsulting.com
Notification of Emergencies
- For emergencies raise a client support ticket click here or email us at gillian@jillymacconsulting.com and enter emergency in the subject of your email.
Website Emergencies
- Your basic website hosting supports you in an emergency. Examples include if your site has a plugin error or incompatibility causing your site to be unavailable.
- Timeframe - in cases of your website being unavailable we aim to be on hand within 48 hours to update you and where possible remedy the issue arising.
- Limitation - for assessment of work required this will be to a maximum of 30 minutes and works thereafter will be chargeable at our standard hourly rate.
- For emergencies raise a client support ticket click here or email us at gillian@jillymacconsulting.com and enter emergency in the subject of your email.
Information errors/delays
Delays or errors generated by the client will incur additional work that will be chargeable and deductible against your retainer hours or payable prior to commencement of works.
Delays or errors generated by Jilly Mac Consultation will be rectified free of charge and will not be chargeable against your retainer hours.
Additional hours
If you need additional hours:
- Purchase additional time upfront - you can purchase an additional block of time at the same rate. Simply drop us a message to check availability and we will send you an invoice. Invoice to be paid on receipt and prior to works carried out.
Overdue Payments
Accounts that are unpaid need to be remedied at the earliest opportunity.
We will notify you that your account payment is overdrawn.
Failure to make payment after 21 days
- We may employ a debt collection agency to redeem the outstanding payment.
- Your website will be taken offline until payment is made. Note this will be an administrative charge of £40 to reinstate your website online.
If you are struggling to make payment for whatever reason do get in touch and we will support you with a payment plan however please note this is at our discretion.
Simply Hosting offered with website design services
This service is offered on a rolling 1month plan from date of commencement.
Client Commitments
- Ensure consistent ownership of domain, SSL and hosting
- To provide 1months notice of cancellation or pausing of services. Notify gillian@jillymacconsulting.com
- If the instance of moving to self-hosting a £40 administration charge will apply. You will be sent a link to take ownership of your hosting -this is time sensitive please respond within 48hrs.
Your WordPress Backups
- A single backup of your website is taken on completion.
- No regular backups are taken by Jilly Mac unless specifically agreed
- If an error occurs on your website your own backup copy may be used to remedy this on your behalf - charges apply.
- It is strongly advised to have a regular backup of your site made - if you require a training session please contact us.
Email Correspondence
- Emails will be responded to within 48hrs on work days. to gillian@jillymacconsulting.com
Notification of Emergencies
- For emergencies raise a client support ticket click here or email us at gillian@jillymacconsulting.com and enter emergency in the subject of your email.
Website Emergencies
- Your website hosting does not include support.
- For emergencies raise a client support ticket click here or email us at gillian@jillymacconsulting.com and enter emergency in the subject of your email - works are chargable.
Information errors/delays
Delays or errors generated by the client will incur additional work that will be chargeable and deductible against your retainer hours or payable prior to commencement of works.
Delays or errors generated by Jilly Mac Consultation will be rectified free of charge and will not be chargeable against your retainer hours where relevant.
Overdue Payments
Accounts that are unpaid need to be remedied at the earliest opportunity.
We will notify you that your account payment is overdrawn.
Failure to make payment after 21 days
- We may employ a debt collection agency to redeem the outstanding payment.
- Your website will be taken offline until payment is made. Note this will be an administrative charge of £40 to reinstate your website online.
If you are struggling to make payment for whatever reason do get in touch and we will support you with a payment plan however please note this is at our discretion.